Client Account Specialist

2 weeks ago


Irvine, California, United States Toshiba America Electronic Components, Inc Full time
Job Overview

The Client Account Specialist will play a crucial role in delivering outstanding service to our clients while assisting the Account Service team in overseeing client accounts. The successful candidate will possess excellent communication and analytical skills, along with a strong attention to detail.

Key Responsibilities
  • Support the sales team throughout the order management process, including quotations, order entry, order updates, and returns management for designated accounts.
  • Act as the primary liaison for scheduling orders and authorizing delivery estimates.
  • Manage inventory levels for consignment based on support plans and inventory objectives, including customer backlog.
  • Collaborate with various departments within the organization to ensure timely and effective handling of customer requests.
  • Oversee Pull Notices, EDI adjustments, RMA management, sales orders, delivery timelines, and transfer orders for replenishment as directed by business units.
  • Assist in resolving sales order holds.
  • Provide additional company materials as required and help reconcile accounts receivable issues, returns records, schedule modifications, product enhancements, or pricing changes.
  • Foster and maintain positive relationships with assigned customers and other clients as necessary.
  • Analyze customer inquiries to determine suitable product literature and assist in pricing with prior management approval.
  • Engage with various teams as needed for customer updates and to ensure service levels are consistently met.
Qualifications
  • Prior experience (9-13 years with an Associate's degree or years with a Bachelor's degree) in customer service or account management roles.
  • Exceptional communication skills, both verbal and written, with the ability to effectively engage with clients and internal teams.
  • Capacity to adapt to evolving circumstances and client requirements, showcasing flexibility and a commitment to learning.

Salary Range: $41.83/HR - $68.99/HR

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