Terminal Operations Manager
4 weeks ago
This role is accountable for executing daily activities for all dock operations in support of the customer's terminal in which they are domiciled. The Terminal Supervisor is responsible for meeting customer service requirements, driver management, safety requirements, monitoring trailer pools, and communication with warehouse teams.
Key Responsibilities- Ensure timely departures and monitor trailer pools to ensure sufficient units are onsite as needed by the customer at all times.
- Communicate expectations with the site representatives and ensure drivers comply with yard flow.
- Ensure compliance with all safety requirements for the facility and customer, and escalate all safety violations to leadership.
- Build customer relationships to help achieve growth and prepare and implement action plans to ensure planned productivity and service goals are achieved.
- Coordinate activities of operations to obtain optimum use of equipment, facilities, and team members.
- Daily management and oversight of Coordinators on site to support the customer.
- Monitor and ensure on-time pick-up and delivery of freight at customer locations.
- Ensure all parties adhere to expectation of safety excellence and prepare and manage safety, in accordance with, customer, OSHA, and DOT guidelines.
- Promote excellent driver relations and lead, educate and develop employees.
- Bachelor's Degree in Logistics, Business or a related degree preferred.
- Experience in fleet, transportation, Warehouse operations or third party logistics strongly desired.
- Proven leadership experience and the ability to lead in a fast-paced environment.
- Excellent communication skills including the ability to influence others.
- Excellent interpersonal and relationship building skills with a demonstrated ability to work harmoniously with customers, drivers, peers, and subordinates.
- Has a strong sense of urgency and reacts and works well in fast-paced, deadline driven, and high-pressure situations; remains calm and performs well in stressful or emergency situations.
- Strong organizational, communication and logistical skills.
- Evaluate existing processes to identify and implement improvements.
- Strong work ethic and internally motivated to exceed all commitments and requirements of the position.
- Knowledge of the region and surrounding areas.
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Operations Manager
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Transportation Operations Manager
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Restaurant Operations Manager
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Restaurant Operations Manager
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Warehouse Operations Manager
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