District Operations Manager
1 month ago
Reports to: Regional Manager
Status: Full Time / Supervisor / Exempt
Job Summary
As a District Manager at Planet Fitness, you will be responsible for overseeing the daily operations of multiple locations within a defined district. This includes managing a team of Club Managers, ensuring consistency in customer experience, and driving business growth.
Key Responsibilities
- Maintain high standards of customer satisfaction across all locations within the district.
- Analyze club performance metrics to identify areas for improvement and develop corrective action plans with Club Managers.
- Ensure operational consistency across all clubs, including:
- Member Experience
- Planet Fitness and PF Baseline Fitness brand standards
- Club Cleanliness
- Member and HR Policy Implementation
- Payroll
- Front Desk Management
- Facility maintenance and repair
- Vendor and Inventory Management
- Lead the hiring, coaching, development, reviews, and disciplinary actions of Club Managers within the district.
- Develop and train staff to build a strong bench for future Club Manager positions.
- Perform regular club facility inspections and complete Club Manager monthly bonus sheets.
- Effectively manage communication with all operations personnel within the district.
- Coordinate and manage District PE at PF programs, including hiring, training, and weekly planning.
- Ensure 100% operations of all locations within the district, including filling in as Club Manager in situations where a club has no manager or assistant manager.
- Handle all incoming email complaints and mystery shops from district locations.
What We Offer
- Employee Recognition Program
- Advancement Opportunities
Planet Fitness is an equal opportunity employer and welcomes applications from diverse candidates. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
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