Resident Services Coordinator

3 days ago

Seattle, Washington, United States Bellwether Housing Full time
Job Title: Resident Services Coordinator

Job Type: Full-time

Description:

Bellwether Housing is seeking a Resident Services Coordinator to support our residents in the vibrant city of Seattle, WA. As a key member of our team, you will play a vital role in connecting residents with available resources and referrals, while helping to build and maintain a sense of community.

Position Overview:

The Resident Services Coordinator will support residents of The Rise on Madison Apartments, a new multi-family community in Seattle's First Hill neighborhood. This role will work closely with the Site Manager and other site staff to resolve resident issues and ensure that residents have access to the resources they need to thrive.

Responsibilities:

  • Liaise between Bellwether residents and external community service agency resources, maintaining and facilitating relationships with service agencies.
  • Engage in effective networking and collaboration to utilize available community support and resources, including initiation of new partnerships.
  • Inform residents about community resources and services, arrange for monthly presentations, and attend meetings as necessary.
  • Conduct ongoing outreach to all residents, providing resources and referrals as needed.
  • Maintain confidentiality and privacy of residents and compliance with regulatory requirements, archiving all required forms and case notes securely.
  • Distribute newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as required by residents.
  • Participate in activities related to understanding institutional and structural racism and building cultural competence.
  • Collaborate with the Site Manager and other site staff to resolve resident issues.
  • Follow Bellwether principles, policies, and procedures, embodying Bellwether values.
  • Occasionally travel to other locations to train and collaborate with other Bellwether Resident Services staff.
  • Complete all reports in an accurate and timely manner.
  • Complete all required training each year.

Requirements:

  • Direct experience providing services to low-income households, seniors, and/or adults with disabilities, preferably including the provision of information and referral services preferably in a housing setting.
  • Demonstrated ability to work with diverse populations, including multi-cultural, age, and disabilities.
  • Experience navigating public assistance programs, such as Medicaid, Medicare, or SNAP.
  • Knowledge of mental health issues and familiarity with mental health system.
  • Excellent oral and written communication skills.
  • Proficiency in MS Office suite, i.e., Word, Excel, PowerPoint, Outlook.
  • Ability to work courteously and effectively with community groups, staff from partnering agencies, and volunteers.
  • Experience in de-escalation, and conflict resolution.
  • Ability to maintain regular, reliable attendance records.
  • Must be on-site up to 32 hours per week.
  • Occasional weekend and evening shifts.
  • Familiarity and experience with social services resources for low-income families in the Seattle area.
  • Bachelor's degree in social work, human services, or related field; four years of equivalent professional experience may be substituted for a degree.

What We Offer:

  • Competitive compensation accompanied by a generous benefits package.
  • Medical, dental, and vision insurance.
  • A 403(b)-retirement plan with an employer match, guiding you towards a prosperous future.
  • Fuel for your personal and professional development with up to $1,500 in employer-paid continuing education per year.
  • An ORCA Transit Pass to navigate the city with ease.
  • Up to 27 paid days off in your first year and 8 paid office closure days.
  • The chance to be part of a transformative mission, leaving a mark on the lives of those we serve in our communities.

About Bellwether Housing:

Bellwether Housing is an equal-opportunity employer. We will not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We support the Americans with Disabilities Act (ADA) to reasonably accommodate all qualified applicants [and employees] by providing reasonable accommodations to people with disabilities.

Salary: $38.25/hour, depending on experience.

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