Resident Services Coordinator

1 week ago


Seattle, Washington, United States Bellwether Housing Full time
Job Title: Resident Services Coordinator

At Bellwether Housing, we are seeking a highly motivated and compassionate Resident Services Coordinator to join our team. This role will support our residents by providing access to community resources and referrals, while also building and maintaining a sense of community.

Job Summary:

The Resident Services Coordinator will serve as a liaison between Bellwether residents and external community service agency resources. This includes maintaining and facilitating relationships with service agencies, engaging in effective networking and collaboration, and attending staff and community meetings.

Key Responsibilities:
  • Liaise between Bellwether residents and external community service agency resources
  • Maintain and facilitate relationships with service agencies
  • Engage in effective networking and collaboration to utilize available community support and resources
  • Attend staff and community meetings
  • Update and share new resources with Bellwether staff and residents as needed
  • Inform residents about community resources and services, arrange for monthly presentations, and attend meetings as necessary
  • Conduct ongoing outreach to all residents
  • Provide resources and referrals to residents as needed
  • Maintain confidentiality and privacy of residents and compliance with regulatory requirements
  • Archive all required forms and case notes securely
  • Distribute newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as required by residents
Requirements:
  • Direct experience providing services to low-income households, seniors, and/or adults with disabilities, preferably including the provision of information and referral services preferably in a housing setting
  • Demonstrated ability to work with diverse populations, including multi-cultural, age, and disabilities
  • Experience navigating public assistance programs, such as Medicaid, Medicare, or SNAP
  • Knowledge of mental health issues and familiarity with mental health system
  • Excellent oral and written communication skills
  • Proficiency in MS Office suite, i.e., Word, Excel, PowerPoint, Outlook
  • Ability to work courteously and effectively with community groups, staff from partnering agencies, and volunteers
  • Experience in de-escalation, and conflict resolution
  • Ability to maintain regular, reliable attendance records
  • Must be on-site up to 32 hours per week
  • Occasional weekend and evening shifts
  • Familiarity and experience with social services resources for low-income families in the Seattle area
What We Offer:
  • Competitive compensation accompanied by a generous benefits package
  • Medical, dental, and vision insurance
  • A 403(b)-retirement plan with an employer match, guiding you towards a prosperous future
  • Fuel for your personal and professional development with up to $1,500 in employer-paid continuing education per year
  • An ORCA Transit Pass to navigate the city with ease
  • Up to 27 paid days off in your first year and 8 paid office closure days

Bellwether Housing is an equal-opportunity employer. We will not discriminate based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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