TeleSales and Retention Representative Bilingual

4 days ago


Houston, Texas, United States VERDA HEALTHCARE, INC. Full time
Job Summary

We are seeking a highly skilled and bilingual TeleSales and Retention Representative to join our team at Verda Healthcare, Inc. As a key member of our sales and retention team, you will be responsible for selling and promoting our Medicare Advantage Prescription Drug (MAPD) plan to customers over the phone.

Key Responsibilities
  • Sales and Retention: Sell and promote our MAPD plan to customers, addressing their needs and concerns, and providing excellent customer service.
  • Customer Service: Respond to inbound calls from customers seeking information about our plan, and provide accurate and timely information to meet their needs.
  • Outbound Calls: Make outbound calls to leads to qualify prospects and make follow-up appointments as needed.
  • Account Management: Build and maintain relationships with existing customers, identifying opportunities to upsell and cross-sell our services.
  • Compliance: Ensure adherence to all CMS guidelines and policies, and maintain accurate records of customer interactions.
Requirements
  • Education: High School diploma or equivalent required.
  • Language Skills: Bilingual and fluent in English and one of the following languages: Chinese, Vietnamese, or Spanish.
  • Experience: 1-2 years of call center or related TeleSales and/or customer service experience required.
  • Benefits Knowledge: 1-2 years of prior experience with benefits, including Medicare Advantage Plans.
  • Industry Knowledge: Experience in the healthcare, insurance, or pharmacy industry is highly desirable.
What We Offer
  • Competitive Salary: A competitive base salary and commission structure.
  • Benefits Package: A comprehensive benefits package, including 401(k), dental insurance, health insurance, life insurance, paid time off, and vision insurance.
How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team at Verda Healthcare, Inc.



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