TeleSales and Retention Representative Bilingual

5 days ago


Houston, Texas, United States VERDA HEALTHCARE, INC. Full time
Job Summary

Verda Healthcare, Inc. is seeking a highly skilled TeleSales and Retention Representative Bilingual to join our team. As a key member of our sales and customer service team, you will be responsible for selling and promoting our Medicare insurance products to customers over the phone.

Key Responsibilities
  • Sales and Customer Service: Provide exceptional customer service to customers, responding to their inquiries and resolving any issues they may have.
  • Product Knowledge: Develop and maintain in-depth knowledge of our Medicare insurance products, including benefits, features, and eligibility requirements.
  • Communication Skills: Effectively communicate with customers, both verbally and in writing, to ensure that their needs are met and that they are satisfied with our products and services.
  • Problem-Solving: Identify and resolve customer complaints and issues in a timely and professional manner.
  • Team Collaboration: Work collaboratively with other team members to achieve sales and customer service goals.
Requirements
  • Education: High school diploma or equivalent required.
  • Language Skills: Bilingual and fluent in English and one of the following languages: Chinese, Vietnamese, or Spanish.
  • Experience: 3+ years of call center or related sales and customer service experience required.
  • Industry Knowledge: Experience in the healthcare, insurance, or pharmacy industry is highly desirable.
  • Skills: Ability to maintain a calm demeanor, even in charged situations; data entry and general computer skills; effective communication (oral and written) skills; and professional/pleasant telephone manner.
Benefits
  • Competitive Salary: Base salary listed, with opportunities for commission.
  • Benefits Package: 401(k), dental insurance, health insurance, life insurance, paid time off, and vision insurance.
Work Environment

Verda Healthcare, Inc. is a dynamic and growing company that values its employees and provides a supportive work environment. As a TeleSales and Retention Representative Bilingual, you will have the opportunity to work in a fast-paced and challenging environment, with opportunities for professional growth and development.



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