Current jobs related to Bilingual Vietnamese Member Support Specialist - Houston, Texas - VERDA HEALTHCARE, INC.
-
Houston, Texas, United States VERDA HEALTHCARE, INC. Full timeJob DescriptionWe are seeking a highly skilled Member Experience Representative Bilingual Vietnamese to join our team at Verda Healthcare, Inc.As a key member of our team, you will be responsible for providing exceptional customer service to our Medicare members, ensuring their needs are met and exceeded.Key Responsibilities:Provide quality customer service...
-
Medical Billing Support Specialist
1 week ago
Houston, Texas, United States Asian American Health Coalition Full timeJob DescriptionAsian American Health Coalition is seeking a skilled Medical Billing Support Specialist to join our team. As a key member of our Revenue Cycle department, you will play a vital role in ensuring the smooth operation of our billing processes.Key Responsibilities:Assist in general office duties required in a billing setting, including answering...
-
Bilingual IT Support Specialist
1 month ago
Houston, Texas, United States INSPYR Solutions Full timeJob Title: Bilingual IT Support SpecialistWe are seeking a highly skilled Bilingual IT Support Specialist to join our team at INSPYR Solutions. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support for desktops,...
-
Bilingual Call Center Representative
2 weeks ago
Houston, Texas, United States Openwork, LLC Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Bilingual Call Center Representative to join our team in supporting the Harris County Elections Team. As a key member of our team, you will play a crucial role in ensuring the smooth operation of the election process.Key ResponsibilitiesProvide exceptional customer service to voters and...
-
Bilingual Call Center Representative
3 weeks ago
Houston, Texas, United States Openwork Full timeMake a Difference in the Election ProcessWe're seeking highly motivated and detail-oriented individuals to join our Election Team as Bilingual Call Center Representatives. As a key member of our team, you'll play a vital role in ensuring a smooth election process by providing exceptional customer service to voters and election workers.Key...
-
Insurance Account Manager
2 weeks ago
Houston, Texas, United States Staff My Agency Full timeInsurance Account Manager (Bilingual) OpportunityAt Staff My Agency, we're seeking a highly motivated and bilingual (Vietnamese/English) Insurance Account Manager to join our team. As a key member of our agency, you will be responsible for developing leads, scheduling appointments, identifying customer needs, and marketing appropriate products and...
-
Bilingual Customer Service Representative
3 weeks ago
Houston, Texas, United States Staff My Agency Full timeCustomer Service Representative - Vietnamese/EnglishWe are seeking a highly motivated and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and helping them navigate our...
-
Administrative Specialist
1 week ago
Houston, Texas, United States LMG Technology Services LLC Full timeJob SummaryAs an Administrative Specialist, you will provide critical support to the Inspection Department, ensuring the smooth operation of various administrative duties. Your responsibilities will include maintaining departmental systems, reporting to the HCVP Inspections Manager, and coordinating with the department's administrative assistant. You will...
-
Patient Support Specialist
1 month ago
Houston, Texas, United States Asian American Health Coalition Full timeJob SummaryWe are seeking a highly skilled Patient Support Specialist to join our team at the Asian American Health Coalition. The successful candidate will be responsible for facilitating patient flow, registering new patients, and updating existing patient demographics.Key ResponsibilitiesGreet and assist patients with registration and eligibilityCheck...
-
Patient Support Specialist
3 weeks ago
Houston, Texas, United States Asian American Health Coalition Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Support Specialist to join our team at the Asian American Health Coalition. The successful candidate will be responsible for facilitating patient flow, registering new patients, and updating existing patient demographics. This is a full-time position that requires strong communication...
-
Bilingual Customer Service Representative
1 week ago
Houston, Texas, United States Staff My Agency Full timeWe are seeking a highly motivated and customer-focused professional to join our team as a Bilingual Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and educating them about our insurance options.Responsibilities:Establish and...
-
Bilingual Insurance Account Manager
1 month ago
Houston, Texas, United States Staff My Agency Full timeInsurance Account Manager OpportunitySteven Sipes - State Farm Agency, located in Houston, TX has an immediate opening for a Bilingual (Vietnamese/English) Insurance Account Manager.About the RoleWe seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a...
-
Houston, Texas, United States Asian American Health Coalition Full timeJob SummaryThe Asian American Health Coalition is seeking a skilled Optician to join our team at HOPE Clinic. As a key member of our vision care team, you will be responsible for helping patients achieve the right type of eyeglasses, lens shape, or contact lenses in accordance with their eyesight or eye conditions.Key Responsibilities:Communicate with eye...
-
Dental Patient Support Specialist
1 week ago
Houston, Texas, United States Asian American Health Coalition Full timeJob Title: Dental Patient Support SpecialistAt Asian American Health Coalition, we are seeking a highly skilled and patient-focused Dental Patient Support Specialist to join our team.Job Summary:The Dental Patient Support Specialist will serve as an ambassador of our organization, providing exceptional patient service and support in a fast-paced dental...
-
TeleSales and Retention Representative Bilingual
2 weeks ago
Houston, Texas, United States VERDA HEALTHCARE, INC. Full timeJob Title: TeleSales and Retention Representative BilingualVerda Healthcare, Inc. is seeking a highly motivated and customer-focused TeleSales and Retention Representative Bilingual to join our team. As a TeleSales and Retention Representative Bilingual, you will be responsible for selling Medicare insurance products to customers over the phone, providing...
-
TeleSales and Retention Representative
2 months ago
Houston, Texas, United States VERDA HEALTHCARE, INC. Full timeJob SummaryWe are seeking a highly skilled and bilingual TeleSales and Retention Representative to join our team at Verda Healthcare, Inc. As a key member of our sales and customer service team, you will be responsible for selling Medicare insurance products to customers over the phone and providing exceptional customer service to ensure high levels of...
-
Bilingual Insurance Account Manager
1 week ago
Houston, Texas, United States Staff My Agency Full timeStaff My Agency, a leading insurance agency, is seeking a highly motivated and bilingual individual to join our team as an Insurance Account Manager. Located in Houston, TX, our agency offers a dynamic and fast-paced environment where you can grow your career and develop your skills.ResponsibilitiesDevelop leads and schedule appointments to identify customer...
-
Administrative Support Specialist
2 weeks ago
Houston, Texas, United States Staff Force Full timeStaff Force is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. The ideal candidate will have excellent communication skills and be proficient in Microsoft Office applications. Key responsibilities include assisting HR managers in the recruitment lifecycle, preparing payroll data, and handling employer...
-
Patient Support Coordinator
2 weeks ago
Houston, Texas, United States Asian American Health Coalition Full timeJob SummaryWe are seeking a highly skilled Patient Support Specialist to join our team at the Asian American Health Coalition. The successful candidate will be responsible for facilitating patient flow, registering new patients, and updating existing patient demographics.Key ResponsibilitiesGreet and assist patients with registration and eligibility;Check...
-
TeleSales and Retention Representative Bilingual
2 weeks ago
Houston, Texas, United States VERDA HEALTHCARE, INC. Full timeJob DescriptionVerda Healthcare, Inc. is seeking a highly skilled TeleSales and Retention Representative Bilingual to join our team. As a key member of our sales team, you will be responsible for selling Medicare insurance products to customers over the phone, providing exceptional customer service, and meeting sales targets.Key Responsibilities:Provide...
Bilingual Vietnamese Member Support Specialist
2 months ago
Verda Healthcare, Inc. is engaged in a partnership with the Center of Medicaid and Medicare Services (CMS) and the Texas Department of Insurance for a Medicare Advantage Prescription Drug (MAPD) plan. We are seeking a Bilingual Vietnamese Member Experience Representative to enhance our dedicated team, offering numerous internal growth opportunities.
Are you prepared to contribute to a transformative healthcare organization? At Verda Healthcare, Inc., we are in search of individuals who embody excellence, integrity, compassion, and innovation. As a member of our team, you will play a vital role in enriching the lives of our Medicare members, with a vision centered on value-based healthcare.
Key Responsibilities- Deliver exceptional customer service by educating members, families, providers, and caregivers about benefits and plan options.
- Provide clear explanations of benefits and plan options through various communication channels.
- Follow up with members to clarify issues, identify causes, and communicate solutions effectively.
- Escalate relevant member concerns to management or other departments as necessary.
- Consistently meet or exceed departmental standards in quality, productivity, and attendance.
- Respond promptly to inquiries from members and internal staff regarding benefits, eligibility, referrals, claims, and other issues.
- Take ownership of member issues, focusing on providing effective solutions.
- Enhance member satisfaction by resolving complaints and inquiries efficiently.
- Participate in member outreach initiatives to support membership retention goals.
- Adhere to policies and procedures to ensure compliant operations, and actively contribute suggestions for improvement.
- Maintain compliance with all Federal and State regulations relevant to Verda Health Plan operations.
- Document all transactions accurately in the designated systems.
- Collaborate proactively with other departments as needed.
- Demonstrate accountability by meeting attendance and schedule adherence expectations.
- Achieve individual performance metrics related to call quality and overall objectives.
Required:
- High School diploma or equivalent.
- Bilingual proficiency in English and Vietnamese.
- 1-2 years of experience in a call center or related customer service role.
- Familiarity with Medicare benefits, particularly Medicare Advantage Plans.
- Experience in the healthcare, insurance, or pharmacy sectors is preferred.
- Ability to maintain composure in challenging situations.
- Proficient in data entry and general computer skills.
- Strong oral and written communication skills, with a professional telephone demeanor.
- Capacity to manage a high volume of calls while delivering excellent customer service.
- Demonstrated effectiveness in a fast-paced environment.
- Integrity and Trust
- Customer Focus
- Functional/Technical Skills
- Written/Oral Communication
- Critical/Analytical Thinking
Verda Healthcare, Inc. is committed to the growth and well-being of its employees. We offer a comprehensive benefits package, including 401(k), health insurance, dental and vision coverage, life insurance, and paid time off.
Physical DemandsRegularly required to sit or walk at a workstation in an office environment. Occasional lifting of up to 25-50 pounds may be necessary.
Other duties may be assigned to support departmental objectives.
