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Dallas, Texas, United States Southern Glazer's Wine and Spirits Full timeAbout the Role:The Customer Advocate Support position at Southern Glazer's Wine and Spirits is a key role in ensuring exceptional customer satisfaction. As a Customer Advocate, you will be responsible for resolving customer-related issues related to the self-service experience.Key Responsibilities:Navigate customers through the process of submitting an order...
Customer Service Advocate
2 months ago
As a Customer Advocate at Southern Glazer's Wine & Spirits, you will play a vital role in ensuring customer satisfaction and enhancing the overall experience. Your responsibilities will include:
- Issue Resolution: Assist customers in addressing concerns related to their self-service interactions.
- Order Navigation: Guide customers through the steps of placing orders via the self-service portal.
- Call Management: Handle incoming calls from the customer service queue efficiently.
- Account Inquiries: Respond to questions regarding customer accounts with clarity and professionalism.
- Document Management: Identify and manage outdated, obsolete, and duplicate documents within customer files.
Be part of a dynamic team dedicated to providing exceptional service and support to our valued customers. Your contributions will directly impact customer satisfaction and loyalty, making this a rewarding opportunity for those passionate about customer care.
