Automotive Service Director

6 days ago


Arlington, Massachusetts, United States Mirak Chevrolet Hyundai Polaris Full time
Job Summary

Mirak Chevrolet Hyundai Polaris is seeking a highly skilled and experienced Automotive Service Manager to lead our service department. As a key member of our team, you will be responsible for ensuring exceptional customer satisfaction, driving revenue growth, and maintaining a high level of operational efficiency.

Key Responsibilities
  • Service Department Leadership: Oversee the daily operations of the service department, including managing a team of technicians and service advisors.
  • Customer Satisfaction: Ensure that every customer interaction is positive and that their needs are met in a timely and professional manner.
  • Revenue Growth: Develop and implement strategies to increase service revenue, including upselling and cross-selling opportunities.
  • Operational Efficiency: Monitor and improve the efficiency of the service department, including workflow processes and inventory management.
  • Team Development: Train, coach, and motivate the service team to ensure they have the skills and knowledge needed to excel in their roles.
  • Quality Control: Conduct regular quality control checks to ensure that all repairs meet the highest standards.
  • Compliance: Ensure that all service operations are in compliance with manufacturer and regulatory requirements.
Requirements
  • Education: Bachelor's degree in a related field or equivalent experience.
  • Experience: Minimum 2 years of experience in a service management role.
  • Certifications: Automotive Service Excellence (ASE) certification preferred.
  • Skills: Strong leadership and communication skills, ability to work in a fast-paced environment, and proficiency in inventory management and workflow processes.


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