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Customer Solutions Representative

2 months ago

Boise, Idaho, United States Rightstone Full time
About the Role

We are seeking a highly skilled Customer Solutions Representative to join our team at Rightstone. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

  • Key Responsibilities:
  • Validate customer entitlement and log cases for efficient routing and dispatching.
  • Monitor service events through completion to ensure compliance.
  • Manage customer service requests through various channels, providing timely and effective resolutions.
  • Review customer feedback and analyze statistics to identify areas for improvement.
  • Develop and implement process improvements to enhance customer satisfaction.
  • Collaborate with internal teams to resolve complex customer issues.
  • Provide training and mentorship to new team members.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: 3-5 years of general experience or equivalent combination of experience and education.
  • Skills:
  • Superior communication and interpersonal skills.
  • Experience in customer-facing roles, either remote or in-person.
  • Strong understanding of internal processes and tools.
  • Computer proficiency and problem-solving skills.
  • Accuracy in data entry and excellent language fluency.
  • Familiarity with computer technology and time management skills.
  • Experience in call routing and process management systems.