Customer Service Representative

3 weeks ago

Boise, Idaho, United States Horizon Distributors Full time
About the Job

The Customer Service Representative is a key role at Horizon Distributors, Inc., where you will empower our customers to build, manage, and grow successful landscape businesses. As the face of the sales center, you will be the primary point of contact for walk-ins, phone orders, and will-call service.

Responsibilities
  • Provide exceptional customer service, listening to understand their needs and challenges.
  • Treat customers as business partners, recommending product solutions, upsell options, and complimentary items to make their jobs easier and more profitable.
  • Collaborate with team members and utilize all company resources to sell Horizon's value and give customers the best service and experience possible.
  • Prepare sales orders and assist customers in selecting and loading merchandise.
  • Make follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
  • Resolve customer complaints professionally and in a timely manner.
  • Maintain a clean, well-organized, well-stocked sales center.
  • Assist in receiving, shipping, and general warehouse duties.
Requirements
  • Strong customer-service attitude.
  • Self-motivated and detail-oriented personality.
  • Thrives in a fast-paced environment focused on serving business owners with urgent needs.
  • Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
  • A cooperative, dependable team player.
  • Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology, and processes.
  • Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
  • Possess or obtain forklift certification.
  • Must be 18 years of age or older to apply.
Preferred
  • High school diploma or GED.
  • Bilingual (English/Spanish) a plus.
  • Irrigation experience is a huge plus and knowledge in other landscape products is helpful.

Horizon Distributors, Inc. is a drug-free company and an Equal Opportunity Employer - By Choice. We understand, respect, and value diversity - unique styles, experiences, identities, ideas, and opinions - while striving to be inclusive of all people. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.

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