Customer Service Representative
1 week ago
We are seeking a highly skilled and compassionate Customer Service Representative 2 to join our team at the Idaho Department of Health and Welfare. As a key member of our 2-1-1 Idaho Careline, you will play a vital role in connecting Idahoans with health and human service providers and programs.
Job Summary:The Customer Service Representative 2 will provide exceptional customer service to individuals seeking assistance with health and human services. This includes answering phone calls, responding to emails, and providing information about available resources and services. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
Responsibilities:- Provide exceptional customer service to individuals seeking assistance with health and human services
- Answer phone calls, respond to emails, and provide information about available resources and services
- Conduct sensitive fact-finding interviews to determine customers' needs and provide solutions
- Research and provide information about agency programs and services
- Work cooperatively with staff from other units and divisions to achieve common goals
- Some knowledge of interviewing methods
- Experience interpreting, explaining, and applying regulations, laws, or complex policies
- Experience accessing data using a computerized system
- Experience independently handling complaints and upset individuals in a business setting
- Experience conducting sensitive fact-finding interviews
- Ability to speak English and Spanish fluently
- Ability to read and write Spanish and English fluently
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about making a difference in the lives of Idahoans, we encourage you to apply for this exciting opportunity.
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