Customer Service Representative

4 weeks ago


Boise, Idaho, United States BCforward Full time

Job Summary:

We are seeking a highly motivated Customer Service Representative to join our team at BCforward. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Provide timely and effective customer service to clients via phone, email, and chat.
  • Respond to customer inquiries and resolve issues in a professional and courteous manner.
  • Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction.
  • Develop and maintain knowledge of our products and services to effectively communicate with customers.

Requirements:

  • Bachelor's degree or equivalent experience.
  • 1-2 years of customer service experience.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:

  • A comprehensive benefits package, including major medical, HSA, dental, vision, and 401k.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.

About BCforward:

BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. We champion the power of human potential to help companies transform, accelerate, and scale.



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