Customer Service Representative

4 weeks ago


Boise, Idaho, United States Michaels Stores, Inc. Full time
Job Summary

Michaels Stores, Inc. is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, helping customers shop our store, and finding what they're looking for. You will also be responsible for completing truck unloading and merchandise duties throughout the store, including maintaining store recovery standards to deliver our Brand Promises.

Key Responsibilities

Assist customers in finding products and providing solutions
Execute cash handling to standards
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
Educate customers on the Voice of Customer (VOC) survey
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
Participate in the truck unload, stocking, and planogram (POGs) processes
Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
Perform Store In Stock Optimization (SISO) and AD set duties as assigned
Support shrink and safety programs
Execute Company policies and standards
Project a positive image and serve as a role model for other Team Members

Requirements

Retail and/or customer service experience preferred
Ability to lift heavy boxes and access high shelves by ladder or similar equipment
Must satisfy federal, state, and local legal requirements of the job
Michaels requires all team members in this role to be at least sixteen (16) years or older

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