Technical Support Leader

3 weeks ago


Wichita, Kansas, United States ISG Technology Full time
Job Summary

The Technical Support Leader will be responsible for leading a team of technical support specialists in providing exceptional customer service and resolving complex technical issues. This role requires strong leadership, communication, and technical skills to direct a team of IT professionals in delivering high-quality technical support.

Key Responsibilities:

  • Team Leadership: Direct and manage a team of technical support specialists, ensuring they have the necessary resources and support to succeed.
  • Technical Support: Provide technical support to clients via phone, email, and other channels, resolving complex technical issues.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and effectiveness.

Requirements:

  • Bachelor's Degree or equivalent experience required.
  • 4+ years of experience in Service Desk, Help Desk, or Call Center operations involving technical support.
  • Experience working as an operations manager or equivalent manager related to the above categories.
  • Hold and maintain a valid driver's license; driving record must meet the criteria of ISG's insurance carrier for acceptance of coverage.

Estimated Salary: $100,000 - $160,000 per year.

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