Technical Support Expert

3 days ago


Wichita, Kansas, United States MCI Careers Full time
About Our Company: MCI Careers is a leading provider of business process outsourcing solutions, offering a range of services including contact center operations, IT services, and more. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.

We are seeking a talented and motivated Technical Support Expert to join our team. As a key member of our technical support team, you will be responsible for providing technical assistance to our clients through various channels including phone, email, and chat.

The ideal candidate will have excellent technical skills, with experience in troubleshooting and resolving complex technical issues. You will be expected to provide accurate and timely solutions to our clients, while also identifying opportunities to upsell and cross-sell our products and services.

This is an excellent opportunity for individuals who enjoy working with technology, are detail-oriented, and have strong problem-solving skills. If you are a motivated and results-driven individual who is passionate about delivering exceptional technical support, we encourage you to apply.

Key Responsibilities:
  • Provide technical assistance to clients through various channels including phone, email, and chat
  • Troubleshoot and resolve complex technical issues in a timely and professional manner
  • Upsell and cross-sell our products and services to increase revenue and enhance customer satisfaction

Requirements:
  • Associate's degree or higher in computer science, engineering, or related field; certification in technical support or related field a plus
  • Minimum 2 years experience in technical support role; experience in IT or software development a plus
  • Excellent technical skills, with ability to troubleshoot and resolve complex technical issues
  • Strong problem-solving skills, with ability to analyze and resolve complex technical issues

Estimated Salary: $50,000 - $65,000 per year, depending on experience.

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