Technical Support Operator

3 weeks ago


Wichita, Kansas, United States LanceSoft Full time

Overview: LanceSoft is seeking an experienced Technical Support Operator to join our team in Wichita. In this role, you will be responsible for providing excellent customer support and resolving complex technical issues in a timely and efficient manner.

Responsibilities:

  • Conduct technical and administrative tasks to support service operations and delivery
  • Process incoming orders, inquiries, and requests regarding products and services
  • Manage client information and perform order management for assigned customers
  • Provide first-level user support and escalate complex issues to qualified technicians or engineers
  • Collaborate with clients and sales representatives to clarify orders and issues

Requirements:

  • 2 years vocational training + up to 1 year's experience required
  • BASIC KNOWLEDGE AND EXPERIENCE OF PRINCIPLES, PROCEDURES, WORK ROUTINES, AND SKILLS IN THE RELATED FIELD OF WORK
  • SAP knowledge is a must for working in warehouse settings

Compensation and Benefits:

  • An estimated salary of $28,800 per year based on a 40-hour workweek and $22.00/hour pay rate
  • A comprehensive benefits package
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