Technical Support Specialist

2 days ago


Wichita, Kansas, United States MCI Careers Full time

About the Job

We are seeking a highly motivated Technical Support Specialist to join our team at MCI Careers. In this role, you will provide technical support to customers via phone, email, and chat, resolving complex technical issues and ensuring a seamless customer experience.

The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work in a fast-paced environment. You will also have a strong understanding of computer software and hardware, as well as the ability to troubleshoot and resolve complex technical issues.

We offer a competitive salary of $14.25 per hour, plus benefits and opportunities for career growth and development.

About the Role

This is a full-time position that requires working regular scheduled shifts within our hours of operation. As a Technical Support Specialist, you will be responsible for:

  • Providing technical support to customers via phone, email, and chat
  • Resolving complex technical issues and troubleshooting software and hardware problems
  • Collaborating with internal teams to ensure seamless customer experience
  • Meeting or exceeding performance metrics and quality standards

Requirements

To be successful in this role, you will need:

  • A bachelor's degree in Computer Science or related field
  • Strong technical background in computer software and hardware
  • Excellent written and verbal communication skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and conflict resolution skills

Benefits

We offer a comprehensive benefits package, including:

  • Medical, dental, and vision insurance
  • Paid time off and holidays
  • 401(k) retirement plan
  • Tuition reimbursement

About MCI Careers

MCI Careers is a subsidiary of Marlowe Companies Inc., a leading provider of business process outsourcing services. We are committed to delivering exceptional customer experiences and creating value for our clients through innovative solutions and dedicated professionals.



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