Desktop Support Specialist
2 weeks ago
At ClifyX, we are seeking a highly skilled Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our desktop systems, ensuring seamless connectivity and productivity for our users.
Key Responsibilities:
- Imaging, installation, and configuration of Windows OS
- Exchange Online and Office 365 administration, including troubleshooting and resolving issues
- Skype for Business operational support, including installation, configuration, and deployment
- SharePoint template creation, site setup, and access management
- OneDrive access and storage support
- Win 10 automated deployments, ensuring successful deployment and remediation of failed deployments
- Hardware and software requests from dedicated locations
- Intune/Mobile Device Management, including enrolling BYOD devices and managing Android/iOS devices
- Providing break-fix support and maintaining asset inventory of existing devices
- Good understanding of IT Service Management Processes and ServiceNow
Requirements:
- Hands-on knowledge of Windows OS imaging, installation, and configuration
- Good knowledge of Exchange Online, Office 365 administration, and Office 365 ProPlus
- Skilled in Skype for Business operational support
- Experience with SharePoint template creation, site setup, and access management
- Understanding of OneDrive access and storage
- Win 10 automated deployment experience
- Good understanding of Intune/Mobile Device Management
- Basic understanding of SCCM activities
- Good understanding of group policy and active directory
What We Offer:
At ClifyX, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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