Technical Support Specialist
1 week ago
About CGS Business Solutions:
CGS Business Solutions is dedicated to empowering technical professionals in their career journeys. We specialize in connecting skilled individuals with fulfilling consulting and permanent positions tailored to their expertise. We are currently in search of talented Technical Professionals for an exciting opportunity:
Position Overview:
CGS is inviting applications for multiple IT Service Desk Analyst roles, available onsite as part of a long-term contract with potential for permanent placement. This role is crucial in delivering daily technological support to users across the organization. Reporting to the Help Desk Manager, the IT Service Desk Analyst will be responsible for providing comprehensive technical assistance regarding all computer systems (both hardware and software) and peripheral devices, ensuring that users can work effectively with minimal interruptions.
Key Qualifications:
- Proficiency in operating systems (Windows 2007/2008/2010/0365)
- Understanding of data network and communication tools and software
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook)
- Familiarity with custom applications, active directory, and ticketing systems
Core Responsibilities:
The primary duty of the IT Service Desk Analyst is to deliver technical support and training for software and hardware to internal users, primarily through incoming calls.
- Assist internal clients with software and hardware inquiries and issues.
- Set up and maintain hardware including PCs, laptops, printers, etc.
- Provide training and documentation for standard and custom applications.
- Support various projects and tasks as assigned.
- Ensure network security and manage user account creation and administration.
- Collaborate with network operations to maintain connectivity.
CGS Business Solutions is an INC 5000 company recognized for its excellence in IT staffing and consulting services. With a strong emphasis on IT applications, network infrastructure, information security, and engineering, CGS has consistently been acknowledged as one of the Best Places to Work and one of the Best IT Recruitment Firms in California. As a rapidly growing organization, CGS is committed to helping companies secure and retain top talent in an ever-evolving business landscape.
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