Virtual Desktop Engineer

4 days ago

Conshohocken, Pennsylvania, United States Next Level Business Services, Inc. Full time
Job Summary

This position will be responsible for leading the migration from Citrix Virtual Desktops to Azure Virtual Desktops across a global footprint. The individual will work closely with security and application teams to engineer the move, create supporting documentation, and sunset the current Citrix environment.

Key Responsibilities
  • Serves as lead engineer for the migration from Citrix to Windows Virtual Desktop, following Sompo International architecture, technical, and security standards.
  • Provides technical support for complex issues within the Citrix environment.
  • Ensures that End User Computing engineering and support documentation is created and approved.
  • Provides hyper-care and performance tuning support during the project.
  • Works within established configuration and change management policies to ensure awareness, approval, and success of changes made to the infrastructure.
  • Engineers and supports multiple Windows desktop images.
  • Packages, tests, and deploys new applications as needed.
  • Maintains and expands existing Knowledge Base.
  • Creates new and maintains existing support documents to maintain high standards in quality in the delivery of End User Computing services.
  • Provides advice, guidance, and direction to carry out plans and procedures, ensuring schedule attainment, product development process adherence, and performance.
  • Provides last-tier support for operations and support teams, including root cause analysis and preventative analysis.
Technical Qualifications
  • Minimum of 8 years hands-on experience working with Citrix Virtual Desktops and engineering, designing, developing, and implementing end user computing solutions.
  • Experience with creating standards and policies, monitoring, and upgrading the Citrix environment.
  • Experience with MCS, FAS, and knowledge on SAML.
  • Experience with publishing applications and desktops in the Citrix environment.
  • Experience with troubleshooting complex issues in the Citrix environment.
  • Working knowledge of XenApp, XenDesktop, VMWare Hypervisor, Microsoft Azure, Citrix UPM, FsLogix, GPO, Active Directory, and PowerShell.
  • Knowledge on Citrix NetScaler.
  • Experience developing and testing software packages using Install shield or equivalent.
  • Skills managing a VDI environment (Azure Virtual Desktop preferred).
  • Experience in software development life cycle methodologies and current technology.
  • Performed migration to Microsoft Azure Virtual Desktop (Citrix, VMware).
  • Minimum of 5 years hands-on experience working with Azure Virtual Desktops.
  • Industry best practices in order to manage Windows-based projects.
  • Strong problem-solving and root cause analysis skills.
  • Working knowledge of the ITIL framework.
Education Requirements
  • B.S. in Computer Science or Engineering.
  • 5 years Experience in System Engineer.

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