Account Supervisor, Client Leadership

2 weeks ago


New York, New York, United States dentsu Full time

About the Role

We are seeking a dynamic and enthusiastic Account Supervisor to join our client leadership team. As a trusted partner to both internal and client teams, you will play a key role in daily client communication, ensuring the success of internal projects and building strong relationships with clients.

Responsibilities

  • Manage day-to-day client contact and ensure the success of internal projects
  • Partner with production teams to build and manage timelines and milestones
  • Ensure deliverables are on-time and exceed client expectations
  • Set up internal teams for success, aligning client expectations with cross-functional team output
  • Identify areas of opportunity to grow account and increase revenue
  • Act as a gatekeeper, identifying red flags and recommending proactive solutions to mitigate risk
  • Contribute to or develop scopes of work, including quarterly business reviews or account reviews
  • Oversee cross-department involvement and leverage necessary resources
  • Lead majority of client communications, setting expectations and managing quality of deliverables to deadline
  • Present recommendations and points of view that drive innovation for the business
  • Oversee client budget management, billing process, and contribute to forecasting
  • Guide and support Associate/Account Executives to develop management skills

About dentsu

dentsu is an integrated growth and transformation partner to the world's leading organizations. We deliver end-to-end experience transformation (EX) by integrating our services across Media, CXM, and Creative, while our business transformation (BX) mindset pushes the boundaries of transformation and sustainable growth for brands, people, and society.



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