Front Desk Supervisor
3 weeks ago
The Front Desk Supervisor is responsible for providing exceptional customer service to all guests, ensuring a seamless and enjoyable experience throughout their stay. This role requires a high level of attention to detail, effective communication skills, and the ability to work well under pressure.
Key Responsibilities- Customer Service: Provide friendly, courteous, and efficient service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
- Room Revenue Maximization: Work closely with the Front Desk Manager to maximize room revenue and occupancy, ensuring that all rooms are sold at the highest possible rate.
- Team Leadership: Supervise and train a team of Front Desk Agents, providing guidance and support to ensure that they are equipped to provide exceptional customer service.
- Administrative Tasks: Perform administrative tasks such as checking guests in and out, handling room assignments, and managing the front desk computer system.
- Education: High school diploma or equivalent required; college coursework in a related field is a plus.
- Experience: At least 2-3 years of progressive experience in a hotel or related field, with a proven track record of providing exceptional customer service.
- Skills: Excellent communication and interpersonal skills, with the ability to work well under pressure and as part of a team.
Aimbridge Hospitality is a leading third-party hotel management company, with a portfolio of over 1,550 hotels in all 50 states and 22 countries. We are committed to providing exceptional customer service and driving exceptional results, and we are seeking a highly motivated and experienced Front Desk Supervisor to join our team.
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Front Desk Supervisor
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Front Desk Supervisor
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Front Desk Supervisor
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Front Desk Staff Assistant
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