Front Desk Representative

2 days ago


Colorado Springs, Colorado, United States CUSA Full time
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Agent to join our team at CUSA. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling reservations, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Services: Greet and assist guests, respond to inquiries, and resolve any issues in a professional and courteous manner.
  • Reservations: Manage reservations, including checking availability, assigning rooms, and handling cancellations.
  • Cash Handling: Process payments, handle cash and credit transactions, and maintain accurate records.
  • Communication: Answer phones, respond to emails, and communicate with guests, colleagues, and management in a clear and concise manner.
  • Administrative Tasks: Maintain accurate records, complete reports, and perform other administrative tasks as required.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in customer service, hospitality, or a related field preferred.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in computerized systems.
Working Conditions

This is a full-time position, working in a dynamic and fast-paced environment. The successful candidate will be required to work a variety of shifts, including evenings, weekends, and holidays.



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