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Front Desk Supervisor Position

4 weeks ago


Colorado Springs, Colorado, United States Aimbridge Hospitality Full time
Job Summary

The Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional guest service and ensuring a smooth and efficient front desk operation. This role requires a strong ability to multitask, work well under pressure, and maintain a positive attitude in a fast-paced environment.

Responsibilities
  • Assist the Front Desk Manager in overseeing the front desk operations, including guest check-in and check-out, room assignments, and resolving guest complaints.
  • Provide exceptional guest service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Monitor and maintain accurate records of guest stays, including room assignments, check-in and check-out times, and any special requests or issues.
  • Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure seamless operations and resolve any issues that may arise.
  • Stay up-to-date on hotel policies, procedures, and promotions to effectively communicate with guests and provide personalized service.
  • Participate in ongoing training and development to enhance skills and knowledge in areas such as customer service, conflict resolution, and front desk operations.
Requirements
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • At least 2-3 years of progressive experience in a hotel or related field, with a focus on front desk operations and customer service.
  • Previous supervisory experience preferred, but not required.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
Benefits

Aimbridge Hospitality offers a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program. We also offer a 401(k) retirement plan and opportunities for professional growth and development.