IT Support Specialist

1 week ago

Mentor, Ohio, United States Avery Dennison Full time

Job Title: IT Support Specialist

Job Summary:

Avery Dennison is seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and maintenance for our computer systems and networks.

Key Responsibilities:

  • Manage and support endpoint devices, including laptops, desktops, mobile devices, printers, and thin clients.
  • Adhere to and promote IT policies and standards.
  • Provide 'smart-hand' support at the site, including on-call support.
  • Follow ITIL processes, including change, incident, and problem management.
  • Comply with and execute SOX controls.
  • Take ownership of reported issues and see them through to resolution.
  • Research, diagnose, troubleshoot, and identify solutions to resolve issues.
  • Provide prompt and accurate feedback to customers.
  • Be a technical advisor to management and end-users to ensure they have the proper IT equipment to be successful.
  • Maintain accurate IT equipment, software, and license inventory in Asset Management Tool.
  • Install, upgrade, and replace selected software and hardware products according to Avery Dennison standards.
  • Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service.
  • Assist in implementing best practices and Avery Dennison IT standards that will more effectively utilize IT resources.
  • Deliver training on Avery Dennison's software and computer systems.

Requirements:

  • High School diploma or equivalent required.
  • Information Technology courses or certification(s) required.
  • A Bachelor's degree in business or technology field preferred.
  • 3+ years related experience.
  • 3-5 years performing routine software installations and program updates.
  • 3-5 years performing routine troubleshooting and problem resolution on computer, server, network, and telecommunication systems.
  • Understanding and experience with information systems environments and systems.
  • Basic understanding of ICT infrastructure.
  • Good verbal, data entry, and written skills.
  • Communicative, in speaking and writing, in local language and English.
  • Flexible, initiative, self-motivated, and creative in finding solutions.
  • Team player combined with independent working.
  • Ability to interface with cross-functional groups to define and execute overall requirements.
  • Experience working effectively with others and providing superior customer service.
  • Skilled at solving challenges in a directed, methodical manner and analyzing the current issue to envision creative solutions.
  • Takes initiative to complete critical tasks, especially in team settings with dependencies on other people.
  • Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities.
  • Experience in a manufacturing environment highly valued.
  • ITIL foundation training is an asset.
  • Ability to travel to support other sites when needed; estimated 20% travel.

Avery Dennison is an Equal Opportunity Employer.

We are committed to diversity and inclusion in the workplace.

Reasonable Accommodations Notice:

If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact or to discuss reasonable accommodations.

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