IT Support Specialist

8 hours ago

Mentor, Ohio, United States Avery Dennison Full time
Job Title: IT Support Technician

Avery Dennison is seeking a skilled IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing technical support and assistance to our employees and sites.

Key Responsibilities:
  • Manage and support endpoint devices, including laptops, desktops, mobile devices, printers, and thin clients.
  • Adhere to and promote IT policies and standards.
  • Provide on-call support at the site, including rotation schedules.
  • Follow ITIL processes, such as change, incident, and problem management.
  • Comply with SOX controls.
  • Take ownership of reported issues and see them through to resolution.
  • Research, diagnose, troubleshoot, and identify solutions to resolve issues.
  • Provide prompt and accurate feedback to customers.
  • Be a technical advisor to management and end-users to ensure they have the proper IT equipment to be successful.
  • Maintain accurate IT equipment, software, and license inventory in Asset Management Tool.
  • Install, upgrade, and replace selected software and hardware products according to Avery Dennison standards.
  • Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service.
  • Assist in implementing best practices and Avery Dennison IT standards that will more effectively utilize IT resources.
  • Deliver training on Avery Dennison's software and computer systems.
Requirements:
  • High School diploma or equivalent required.
  • Information Technology courses or certification(s) required.
  • A Bachelor's degree in business or technology field preferred.
  • 3+ years related experience.
  • Understanding and experience with information systems environments and systems.
  • Basic understanding of ICT infrastructure.
  • Good verbal, data entry, and written skills.
  • Flexible, initiative, self-motivated, and creative in finding solutions.
  • Team player combined with independent working.
  • Ability to interface with cross-functional groups to define and execute overall requirements.
  • Experience working effectively with others and providing superior customer service.
  • Skilled at solving challenges in a directed, methodical manner.
  • Ability to travel to support other sites when needed.
Additional Information:

Avery Dennison is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.

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