IT Support Specialist

1 month ago


Mentor, Ohio, United States Avery Dennison Full time
Job Title: IT Support Technician

Avery Dennison is seeking a skilled IT Support Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our computer systems and infrastructure.

Key Responsibilities:
  • Manage and support endpoint devices, including laptops, desktops, mobile devices, printers, and thin clients, throughout their lifecycle.
  • Adhere to and promote IT policies and standards.
  • Provide on-call support at the site, including rotation schedules.
  • Follow ITIL processes, such as change, incident, and problem management.
  • Comply with and execute SOX controls.
  • Take ownership of reported issues and see them through to resolution.
  • Research, diagnose, troubleshoot, and identify solutions to resolve issues.
  • Provide prompt and accurate feedback to customers.
  • Be a technical advisor to management and end-users to ensure they have the proper IT equipment to be successful.
  • Maintain accurate IT equipment, software, and license inventory in Asset Management Tool.
  • Install, upgrade, and replace selected software and hardware products according to Avery Dennison standards.
  • Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service.
  • Assist in implementing best practices and Avery Dennison IT standards that will more effectively utilize IT resources.
  • Deliver training on Avery Dennison's software and computer systems, including group presentations, one-on-one training, and onboarding.
Requirements:
  • High School diploma or equivalent required.
  • Information Technology courses or certification(s) required.
  • Bachelor's degree in business or technology field preferred.
  • 3+ years related experience, including 3-5 years performing routine software installations and program updates, and 3-5 years performing routine troubleshooting and problem resolution on computer, server, network, and telecommunication systems.
  • Understanding and experience with information systems environments and systems, including Microsoft Office, Lotus Notes, and function-specific software.
  • Basic understanding of ICT infrastructure.
  • Good verbal, data entry, and written skills, with communicative skills in local language and English.
  • Flexible, initiative, self-motivated, and creative in finding solutions.
  • Team player combined with independent working.
  • Ability to interface with cross-functional groups to define and execute overall requirements.
  • Experience working effectively with others and providing superior customer service.
  • Skilled at solving challenges in a directed, methodical manner and analyzing the current issue to envision creative solutions.
  • Takes initiative to complete critical tasks, especially in team settings with dependencies on other people.
  • Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities.
  • Experience in a manufacturing environment highly valued.
  • ITIL foundation training is an asset.
  • Ability to travel to support other sites when needed, estimated 20% travel.

Avery Dennison is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.



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