Crisis Hotline Support Specialist

2 weeks ago

Mentor, Ohio, United States Crossroads Health Full time
Crisis Hotline Specialist

Crossroads Health is a leading provider of behavioral health services, offering a comprehensive range of programs and services to support individuals and families in need. We are seeking an experienced Crisis Hotline Specialist to join our team of dedicated professionals.

Job Summary

The Crisis Hotline Specialist will provide critical support and guidance to callers experiencing mental health concerns or issues, utilizing active listening techniques to de-escalate situations and provide immediate telephone crisis management. This role requires a high level of empathy, compassion, and problem-solving skills, as well as the ability to work collaboratively with a team of professionals.

Key Responsibilities
  • Employ active listening techniques to assist callers in de-escalating from mental health issues/concerns.
  • Provide immediate telephone crisis management to callers identified at risk for suicide or any other mental health emergency.
  • Function within a collaborative team of professionals providing crisis management to adults, children, and families in the community.
  • Actively participate in required trainings to enhance professional skills and aid in program development.
  • Provide appropriate linkages to all needed services and other community resources.
  • Provide immediate linkage to psychiatric and medical services when necessary.
  • Maintain client records in compliance with applicable Ohio law and Crossroads Health case records procedures.
Requirements
  • High school diploma/GED required; Associate's or Bachelor's degree in Social Work, Counseling, or Human Services preferred.
  • One to two years related education, experience in medical/mental health assistance.
  • Excellent listening skills.
  • Demonstrated compassion and empathy for those in need.
  • Upon hire, complete the Agency QMHS training program.

Crossroads Health is an equal opportunity employer, committed to diversity and inclusion in the workplace. We do not discriminate against employees or applicants on the basis of race, color, religion, gender/sex, sexual orientation, gender identity, national origin, age, physical or mental disability, veteran status, uniform service member status, genetic information, or any other status protected by law.

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