IT Support Specialist

2 weeks ago

Mentor, Ohio, United States Avery Dennison Full time
Job Overview

Avery Dennison is seeking a skilled IT Support Technician to join our team. As the backbone of our computer-related technology, you will provide support for our endpoint computing and site infrastructure, ensuring seamless operations and continuous improvement.

Key Responsibilities
  • Manage and support endpoint devices, including provisioning, refresh, asset management, and decommissioning.
  • Adhere to and promote IT policies and standards.
  • Provide on-call support and follow ITIL processes for change, incident, and problem management.
  • Comply with SOX controls and take ownership of reported issues.
  • Research, diagnose, and troubleshoot issues, providing prompt and accurate feedback to customers.
  • Be a technical advisor to management and end-users, ensuring they have the proper IT equipment to be successful.
  • Maintain accurate IT equipment, software, and license inventory in Asset Management Tool.
  • Install, upgrade, and replace software and hardware products according to Avery Dennison standards.
  • Work closely with service vendors, other IT teams, and personnel to ensure continuity of service.
  • Assist in implementing best practices and Avery Dennison IT standards.
  • Deliver training on Avery Dennison's software and computer systems.
Requirements
  • High School diploma or equivalent required.
  • Information Technology courses or certification(s) required.
  • Bachelor's degree in business or technology field preferred.
  • 3+ years related experience, including 3-5 years performing routine software installations and program updates, and 3-5 years performing routine troubleshooting and problem resolution.
  • Understanding and experience with information systems environments and systems, including Microsoft Office, Lotus Notes, and function-specific software.
  • Basic understanding of ICT infrastructure.
  • Good verbal, data entry, and written skills, with communicative skills in local language and English.
  • Flexible, initiative, self-motivated, and creative in finding solutions.
  • Team player combined with independent working.
  • Ability to interface with cross-functional groups to define and execute overall requirements.
  • Experience working effectively with others and providing superior customer service.
  • Skilled at solving challenges in a directed, methodical manner and analyzing the current issue to envision creative solutions.
  • Takes initiative to complete critical tasks, especially in team settings with dependencies on other people.
  • Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities.
  • Experience in a manufacturing environment highly valued.
  • ITIL foundation training is an asset.
  • Ability to travel to support other sites when needed, estimated 20% travel.

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