Customer Service Representative

2 weeks ago

Milwaukee, Wisconsin, United States Eastcasle Place Full time
Job Summary:

We are seeking a compassionate and dedicated individual to join our team as a Customer Service Representative at Eastcastle Place. As a key member of our community, you will be responsible for providing exceptional service to our residents, employees, and guests. Your warm smile, courteous respect, and ability to anticipate needs will make a significant difference in the lives of those we serve.

Key Responsibilities:
  • Greet residents, employees, and guests warmly and by name
  • Treat everyone with courtesy and respect
  • Anticipate and meet the needs of residents, employees, and guests
  • Listen and respond enthusiastically in a timely manner
  • Hold yourself and others accountable
  • Embrace and value diversity
  • Make residents, employees, and guests feel valued
  • Ask if there's anything else you can do for them
  • Maintain high levels of professionalism at all times
  • Paying attention to details
Requirements:

We are looking for an individual with relevant field experience and the following skills:
  • High School or GED
  • Excellent communication skills
  • Teamwork
  • Strong work ethic
  • Empathy and compassion
  • Passion and leadership skills
  • Willingness to learn
  • Active listening skills
Why Eastcastle Place:

Eastcastle Place is a senior living community located in the heart of Milwaukee's vibrant East Side. With 140 years of experience and service to seniors, we provide dynamic retirement living with the security of a full continuum of care. Our compassionate and supportive environment empowers individuals to live life to the fullest. We offer a range of benefits, including health insurance, vision insurance, dental insurance, life insurance, short-term disability, paid time off, holiday pay, shift differential, 401(k), tuition reimbursement, holiday bonus, maternity benefits, health and wellness programs, free parking, lunch/meal program, free fitness center and pool, and employee rewards and recognition program.

Equal Opportunity Employer:

Eastcastle Place is an equal opportunity employer, committed to providing an inclusive environment that ensures the happiness and success of each staff member. We hire without discrimination to race, national origin, creed, gender, gender identity, sexual orientation, veteran status, disability, age, marital status, or other legally protected status.

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