Head of Accounts Receivable and Customer Support

1 week ago

Andover, Kansas, United States Lumen Technologies Australia Pty Full time

Senior Billing Operations Specialist (Credit Assessment & Cash Management), APAC

About Lumen Technologies

Lumen Technologies is driven by the belief that technology should enhance the way we live and work. With an extensive network of fiber routes serving clients across multiple countries, we provide a robust global platform for applications and data, enabling businesses, governments, and communities to deliver exceptional experiences.

Position Overview

This role serves as the primary finance liaison for the APAC region, focusing on:

  • Ensuring daily and accurate posting of Accounts Receivable cash receipts in accordance with established guidelines.
  • Conducting daily credit evaluations for new clients and supporting existing customers to mitigate risk effectively.
  • Collaborating proactively with the APAC sales team to address all billing, collections, and credit inquiries.

Main Responsibilities

Key responsibilities include:

  • Acting as the main contact for the APAC business within Customer Financial Services (CFS), handling initial escalations.
  • Resolving queries by liaising with relevant departments within CFS across different regions.
  • Enhancing customer experience through support of APAC CFS-related initiatives.
  • Managing daily cash application for APAC payments, ensuring comprehensive accounting of all cash receipts.
  • Collaborating with treasury and accounting teams to ensure timely posting of daily payments and resolving any receipt-related issues.
  • Monitoring Cash Applications & Credit Risk communication channels.
  • Supporting process improvement initiatives.
  • Working with Collections to minimize unapplied cash and optimize cash flow.
  • Processing adjustments, such as write-offs and refunds, in line with regional policies to maintain accurate AR ledgers.
  • Conducting daily credit assessments of potential customers, reviewing financials, compliance, and determining credit limits.
  • Validating daily orders and coordinating with Collections & Sales regarding holds.
  • Addressing queries related to novations, entity name changes, and payment terms.
  • Managing security files, including guarantees and cash deposits.
  • Regularly monitoring risk across the portfolio.
  • Providing financial reporting for the APAC region.

Candidate Profile

The ideal candidate will possess:

  • A bachelor's degree.
  • 3-5 years of experience in a financial role.
  • Expertise in credit and cash applications along with strong customer-facing skills.
  • Exceptional organizational abilities and the capacity to collaborate across functions.
  • Strong verbal and written communication skills, with comfort in presenting to executive audiences.
  • Robust project management skills, capable of managing multiple tasks simultaneously.
  • Adaptability to a fast-paced and evolving environment.
  • A proactive mindset and willingness to participate in on-call rotations, addressing critical and time-sensitive issues.
  • The ability to work effectively with customer success teams and engage in cross-team collaborations to expedite resolutions.
  • Outstanding customer service skills, demonstrating logic, tact, and patience under pressure while maintaining a positive demeanor.

Equal Employment Opportunity

Lumen Technologies is committed to providing equal employment opportunities to all individuals, regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristics, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or any other legally protected status.

Disclaimer

The information provided in this job description is intended to convey the general nature and level of work performed by employees in this role. It is not designed to be an exhaustive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Job duties and responsibilities may change based on evolving business needs.

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