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Customer Support Specialist at DaySpring

2 months ago

Andover, Kansas, United States Hallmark Full time

Position: Customer Support Specialist (Part-Time, Afternoon Shift)

Company Overview:

DaySpring, a subsidiary of Hallmark Cards, is a prominent marketer and distributor of Christian-themed products and gifts. Our offerings are available in various retail environments, including Christian stores, mass market retailers, and online platforms, reaching customers in the United States and across 60 countries globally. Through our initiative, Mary & Martha, we empower independent consultants to establish their businesses while embodying their faith. With a workforce of over 260 employees and a diverse product range exceeding 6,000 items, DaySpring impacts over one billion individuals each year. Our mission is to ensure that everyone experiences and shares the transformative message of God's love.

Department Overview:

Renowned for exceptional customer service, DaySpring's Customer Service Department plays a crucial role in distinguishing our brand in the marketplace. This department not only supports our Retail Sales Division but also caters to the needs of our Ecommerce Division.

Key Responsibilities:

  • Handle incoming customer inquiries via phone for both Retail Sales and Ecommerce.
  • Respond to customer emails related to Retail Sales and Ecommerce.
  • Assist customers with general inquiries, purchase order issues, product damages, and order status.
  • Collaborate with various departments to address customer needs effectively.
  • Perform additional duties as assigned.

Position Details:

This part-time role is scheduled for Monday through Friday, with working hours from 1 PM to 5 PM, not exceeding 28 hours per week. The Customer Service Center team consists of three full-time representatives, one part-time representative, and a manager.

Qualifications:

Basic Requirements:

  • High school diploma, GED, or equivalent.
  • Ability to communicate effectively, with a focus on listening and understanding.

Preferred Qualifications:

  • Demonstrated patience and a positive attitude.
  • Basic proficiency in computer applications, including Microsoft Office, internet navigation, email communication, and data processing.
  • Dependability and a strong work ethic.
  • Attention to detail and accuracy in tasks.
  • Ability to multitask and think independently.
  • Excellent verbal and written communication skills.
  • Strong listening skills, with an emphasis on empathy.
  • Critical thinking abilities to solve practical problems and make informed decisions.
  • Effective time management skills.
  • Willingness to learn and adapt.

Benefits:

In addition to competitive compensation, our comprehensive benefits package reflects our company values and supports the diverse needs of our team members, including:

  • Employee Savings Plan - 401(k) with company matching.
  • Profit Sharing Plan.
  • Paid Time Off (PTO) program, combining vacation and sick leave into a generous time bank, along with paid holidays.

DaySpring prioritizes the health and safety of its employees, implementing social distancing measures and health protocols.

DaySpring is an equal opportunity employer, welcoming individuals from diverse backgrounds.