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Customer Service Associate

2 months ago


Andover, Kansas, United States Friendly Kia Full time

Position Overview

We are looking for a dedicated Cash Handling Specialist who possesses outstanding customer service abilities and a positive demeanor. This role will involve fundamental accounting skills and familiarity with standard accounting operations related to both accounts receivable and accounts payable.

About Friendly KIA

At Friendly KIA, our mission is to ensure every customer becomes a lifelong patron. We believe that satisfied employees lead to satisfied customers, and we recognize those who demonstrate hard work and motivation. Each member of our team plays a vital role in our success, and we are committed to providing the exceptional service and value that our community has come to expect from us.

What We Provide

  • Comprehensive Medical and Dental Coverage
  • 401K Retirement Plan
  • Paid Time Off and Vacation
  • Opportunities for Career Advancement
  • Paid Training Programs
  • Employee Vehicle Purchase Plans
  • Family-Owned and Operated Environment
  • Long-Term Job Stability
  • Health and Wellness Initiatives
  • Flexible Work Hours
  • Complimentary Saturday Lunches
  • Discounts on Products and Services

Key Responsibilities

  • Accurately calculate customer bills using the dealership's computer system.
  • Process cash, checks, and credit card payments from customers, ensuring accurate recording on the appropriate documentation.
  • Provide change and issue receipts to customers with precision.
  • Answer incoming calls and direct customers to the correct department, ensuring timely follow-up.
  • Address customer complaints with professionalism and refer them to the appropriate personnel for resolution.
  • Operate the switchboard telephone system efficiently.
  • Communicate with callers in a friendly and professional manner, aiming to minimize hold times.
  • Assist management with various clerical tasks as required.
  • Maintain a friendly, professional, and courteous demeanor when interacting with customers and colleagues.
  • Familiarize yourself with departmental structures and internal processes to assist customers effectively.

Qualifications

  • Proficiency in Microsoft Office Suite is advantageous.
  • Availability to work flexible hours, including evenings and weekends.
  • Ability to convey customer interests and needs to management and sales teams.
  • Professional appearance and demeanor.
  • Clean driving record.