Customer Service Cashier
2 weeks ago
Position Overview:
We are looking for a Customer Service Cashier who possesses outstanding interpersonal skills and a positive demeanor. This role involves managing incoming calls, assessing the nature of inquiries, and directing callers to the appropriate departments. The successful candidate will also need to demonstrate basic accounting proficiency, particularly in accounts receivable and accounts payable.
What We Provide:
- Comprehensive Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan
- Ongoing Training Opportunities
- Paid Time Off and Vacation Days
- Paid Holidays
- A Supportive Team Culture
- Long-Term Career Development Opportunities
Key Responsibilities:
- Accurately calculate customer bills using the dealership's software
- Process cash, checks, and credit card transactions, recording payments on repair orders
- Provide correct change and issue receipts to customers
- Answer incoming calls and efficiently direct customers to the right department
- Address customer complaints with professionalism and refer them to the appropriate personnel for resolution
- Operate the switchboard telephone system
- Communicate with callers in a friendly and efficient manner, minimizing hold times
- Assist management with various clerical tasks as needed
- Maintain a friendly, professional, and courteous demeanor with all customers and staff
- Familiarize yourself with departmental structures and internal processes to assist customers effectively
Qualifications:
- Familiarity with Microsoft Office Suite is advantageous
- Availability for flexible working hours
- Ability to articulate customer needs and relay them to management and sales teams
- Professional appearance and demeanor
About Us:
At Don Jacobs Toyota, we believe that a strong community is built on the foundation of its people. Our dealership has been serving the Milwaukee community since 1977, and we pride ourselves on hiring kind, dedicated individuals who exceed expectations. We offer robust training programs, a vibrant culture, and numerous opportunities for career advancement, all aimed at fostering personal and professional growth. We understand that satisfied employees lead to satisfied customers.
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