Lead Business Systems Analyst

2 weeks ago


Jacksonville, Florida, United States Citizens Property Insurance Full time
Job Overview

Company Overview:
Citizens Property Insurance is dedicated to building a workforce of exceptional professionals committed to our mission of providing essential property insurance coverage in Florida. We value diverse experiences and backgrounds, fostering a culture of integrity, respect, and responsiveness.

Position Summary:
The Senior Business Analyst will play a crucial role in developing business requirements documentation for various reporting and systems development initiatives. This position encompasses the collection of user requirements, creation of detailed documentation, project management, and user acceptance testing facilitation.

Key Responsibilities:

  • Exhibit ethical conduct and fulfill job responsibilities in alignment with the company's core values and information protection policies.
  • Collaborate with stakeholders and project teams on significant projects to identify business needs, assess opportunities, and define requirements for selected solutions.
  • Engage in collaborative activities with both business and technical stakeholders to define comprehensive requirements, ensuring adherence to corporate standards.
  • Address production support issues through initial analysis and user support, documenting workarounds as necessary.
  • Contribute to the development of test plans and strategies, coordinating testing events and executing test cases.
  • Evaluate investment opportunities, establishing plans for assessing post-implementation results and making recommendations for improvements.
  • Assist in creating materials to facilitate user adoption of changes, including policies, procedures, and training resources.
  • Provide mentorship and guidance to junior staff, participating in performance management and policy development.

Qualifications:

  • Advanced knowledge of system development methodologies, particularly Agile and Waterfall.
  • Strong understanding of information technology and system development processes.
  • Proficient in managing configurable business systems and understanding business rules and workflows.
  • Excellent proficiency in Microsoft Office Suite, particularly Access, Excel, and Visio.
  • Demonstrated project management skills with the ability to work effectively in cross-functional teams.

Skills and Abilities:

  • Ability to set achievable goals and work independently or collaboratively.
  • Exceptional interpersonal skills, with effective communication at all organizational levels.
  • Strong analytical skills to assess diverse information and develop actionable recommendations.
  • Capability to manage multiple projects in a dynamic environment.

Experience:
Minimum of 6 years in business analysis or systems analysis, with at least 3 years in financial services or related fields.

Education:
High School Diploma or GED required; Bachelor's Degree or equivalent experience preferred.

Additional Information:
Citizens Property Insurance offers a comprehensive benefits package, including medical, dental, and retirement savings plans, along with professional development opportunities.



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