Lead Business Systems Analyst

1 week ago

Jacksonville, Florida, United States Citizens Property Insurance Full time
Job Overview

Company Overview:
Citizens Property Insurance is dedicated to assembling a team of exceptional professionals committed to our mission of providing property insurance protection in Florida. We value diverse experiences and backgrounds, recognizing the importance of integrity, respect, and sound judgment in our operations.

Position Summary:
This role entails the development of comprehensive business requirements documentation for various reporting and systems development initiatives. Responsibilities include gathering business requirements from stakeholders, crafting relevant documentation, managing projects, and facilitating user acceptance testing. Additionally, this position provides user support and training for departmental personnel.

Key Responsibilities:

  • Exemplify ethical conduct and fulfill job responsibilities in alignment with Citizens' core values and information protection policies.
  • Engage with stakeholders and project teams on medium to large-scale initiatives to ascertain business needs, evaluate opportunities based on projected business value, and define requirements for selected solutions.
  • Participate in collaborative sessions with both business and technical stakeholders to articulate requirements (business, functional, non-functional, and data) while ensuring adherence to corporate standards.
  • Address production support inquiries by conducting initial assessments, providing end-user assistance, and documenting solutions.
  • Contribute to the creation of test plans and strategies, coordinate testing activities, and execute test cases for modifications to business systems.
  • Assess investment opportunities and formulate evaluation plans to analyze post-implementation results, providing reports and recommendations as necessary.
  • Develop materials to facilitate user adoption of changes, including policies, procedures, training materials, and communications.
  • May mentor or guide less-experienced staff and contribute to performance management and policy development.

Qualifications:

  • Extensive knowledge of system development methodologies, particularly Agile and Waterfall.
  • Strong understanding of information technology and systems development.
  • Proficient in managing configurable business systems, including business rules and workflow.
  • Advanced skills in Microsoft Office Suite, particularly Access, Excel, PowerPoint, Project, Word, and Visio.
  • Proven project management capabilities with experience in cross-functional team facilitation.

Skills Required:

  • Ability to set realistic goals and work effectively both independently and in collaborative environments.
  • Exceptional interpersonal and communication skills, capable of engaging with individuals at all organizational levels.
  • Strong analytical skills for problem-solving and developing actionable recommendations.
  • Ability to manage multiple projects and adapt to a dynamic work environment.

Experience:
Minimum of 6 years in business analysis or systems analysis, with at least 3 years in financial services or a related field.

Education:
High School Diploma or GED required; Bachelor's Degree or equivalent experience preferred.

Additional Information:
Citizens Property Insurance offers a comprehensive benefits package, including medical, dental, and vision coverage, retirement savings plans, and professional development opportunities. We are an Equal Opportunity Employer.

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