Customer Service Lead Professional

5 days ago


Concord, North Carolina, United States Burlington Stores Full time

Job Overview

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Burlington Stores is seeking a skilled Customer Service Lead to lead day-to-day customer service initiatives. The ideal candidate will have strong leadership skills, a friendly and outgoing demeanor, an interest in retail, and the ability to thrive in a fast-paced environment.

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The Customer Service Lead will be responsible for inspiring and motivating associates to provide exceptional customer service at all times. This includes leading by example, approaching work with Burlington's philosophy and company core values in mind.

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Main Responsibilities:

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  • \
  • Model company core values and Our Burlington philosophy to drive improvement of friendliness, speed of checkout, and customer feedback surveys.\
  • Maintain a customer-first focus and deliver a consistently great experience to all customers with a high level of professionalism.\
  • C coordinate meal and break periods and monitor schedule adherence.\
  • Troubleshoot issues with registers and transactions.\
  • Ensure a neat and orderly front-end area.\
  • Develop and implement strategies to improve customer satisfaction and employee engagement.\\/ul\

Requirements

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The ideal candidate will have excellent communication and leadership skills, be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required.

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Estimated Salary: $14 - $15 per hour

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This role offers a competitive wage, flexible hours, and an associate discount. Part-time associates may be eligible for benefits, paid time off, and holiday pay.

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Why Work for Burlington?

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Burlington Stores is a rapidly growing brand that provides a variety of training and development opportunities for its associates.

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We Value Our Associates

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Burlington Stores is an equal opportunity employer committed to workplace diversity.



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