Customer Service Team Lead

1 week ago


Concord, North Carolina, United States Dave & Buster Full time
Immerse Yourself in a Unique Guest Experience

Dave & Buster's is a world of endless entertainment, where every day is an adventure. As a Captain, you'll be the face of our brand, delivering exceptional service to our Guests and setting the tone for a memorable experience.

About the Role
  • You will serve as an initial point of contact for our Guests, guiding them through their journey at Dave & Buster's.
  • Your strong communication skills will help resolve any issues that may arise, ensuring a positive experience for all.
  • You will work closely with our team to maintain a clean and safe environment, adhering to our high standards.
Responsibilities
  • Greet Guests with a smile and provide exceptional service throughout their visit.
  • Maintain a clean and organized Midway area, ensuring a seamless Guest experience.
  • Assist with the setup and breakdown of special events, working closely with management.
  • Provide game assistance and support to our Guests, escalating issues to management as needed.
Requirements
  • You must be at least 18 years old and able to communicate effectively in English.
  • You will be required to work a variety of shifts, including days, nights, and weekends.
  • Physical demands include standing for long periods, lifting up to 30 pounds, and working in fast-paced environments.
Compensation and Benefits

We offer a competitive hourly rate, ranging from $7.25 to $11.75 per hour. Additionally, we provide a comprehensive benefits package, including medical, dental, vision, and 401K options.

As an equal opportunity employer, we are committed to creating a diverse and inclusive workplace. We participate in E-Verify in states where required.



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