Automotive Service Professional for Exceptional Customer Experience
4 weeks ago
We are seeking dedicated and knowledgeable Service Advisors to join our team at Hendrick Volkswagen in Concord, NC.
About the RoleAs the first point of contact for our clients in the service department, you will play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care. Your expertise will guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience.
Key Responsibilities- Represent our dealership as a knowledgeable and courteous Service Advisor, ensuring a positive experience for our customers.
- Guide customers through the maintenance and repair process, providing accurate estimates and coordinating with technicians and mechanics as needed.
- Monitor service maintenance progress to keep customers informed of status, delays, or any additional repairs needed.
- Process repair orders, invoices, and payment transactions in accordance with company policies.
- Valid Driver's License.
- College Degree, High School Diploma or equivalent.
- 3 years of Service Advisor experience in a dealership (Volkswagen or similar).
- Able to work Full Time, 5-days per week, business hours Monday-Saturday.
- Prior Experience advising customers on warranty protections and potential cost savings, scheduling service appointments, providing accurate estimates for labor/parts, and coordinating with dealership parts/service departments.
- Able to greet customers, establish rapport, collaborate with technicians and mechanics to ensure understanding of vehicle problems and timely repairs/maintenance.
- Able to communicate effectively with customers and company personnel.
- Able to follow Safeguards rules and regulations.
$50,000 - $100,000 per year, depending on experience.
Our comprehensive benefits package includes:
- Rewarding performance-based pay plans and bonuses.
- 401(k) with Company Match.
- Largest privately owned auto group in the country, GREAT career growth potential.
- Paid Medical - NO COST Employee Healthcare and Prescription Plan.
- Generous paid time off/vacation and sick days.
- Basic Life Insurance.
- NO COST Employee Assistance Program.
- Paid Factory Training.
- Comprehensive employee recognition/rewards programs.
Hendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
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