Customer Service Associate

5 days ago


Concord, North Carolina, United States Ritchie Bros. Full time

About Ritchie Bros.

IAA Holdings, LLC (IAA), a trusted global marketplace for commercial assets and vehicles, facilitates the marketing and sale of total-loss, damaged, and low-value vehicles. Leveraging technology, IAA's unique platform offers innovative transaction solutions for buyers and sellers worldwide.

Job Summary

We are seeking a skilled Customer Service Associate to join our team. As a key player in our branches and service centers, you will provide exceptional customer experiences through various communication channels.

Duties and Responsibilities

  • Provide customer support services via mail, telephone, and personal contact
  • Process orders, assignments, and enter data into internal computer systems
  • Reference pricing and delivery information
  • Respond to customer inquiries and requests
  • Set up new and maintain existing records
  • Perform word processing tasks, filing, and related clerical duties
  • Prepare paperwork for auction day and secure necessary approvals
  • Assist with office duties as needed

Requirements

  • Ability to communicate effectively with customers
  • Teamwork skills and willingness to assist peers
  • Digital literacy
  • Time management skills
  • Positive attitude
  • Ability to work independently
  • Strong interpersonal skills
  • Professional appearance

Compensation and Benefits

We offer a competitive salary range of $45,000 - $65,000 per year, depending on location and experience. Our comprehensive benefits package includes health insurance, retirement plans, and paid time off.


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