Customer Service Ambassador

5 days ago


Concord, North Carolina, United States Ritchie Bros. Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at IAA Holdings, LLC. As a valued member of our staff, you will play a vital role in providing exceptional customer experiences and supporting the growth of our branches and service centers.

Key Responsibilities:
  • Deliver various customer support services through mail, phone, and personal contact
  • Process orders and assignments, entering data into internal computer systems
  • Reference pricing and delivery information
  • Respond to customer inquiries and requests
  • Maintain accurate records and perform word processing tasks
Requirements:
  • Strong communication skills with customers
  • A team player willing to assist colleagues
  • Digital literacy and time management skills
  • Positive attitude and ability to work independently
  • Professional appearance and strong interpersonal skills
Compensation and Benefits:

The estimated annual salary for this position is $45,000-$60,000, depending on experience and qualifications. Our company offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

About Us

IAA Holdings, LLC is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology, we focus on innovation and facilitate the marketing and sale of total-loss, damaged, and low-value vehicles. Our unique platform serves a global buyer base and a full spectrum of sellers, including insurers, dealerships, and fleet lease and rental car companies.



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