Claims Resolution Specialist

3 weeks ago


Red Bank, Tennessee, United States Markel Full time

Job Summary

We are seeking a Claims Resolution Specialist to join our team at Markel. As a Claims Resolution Specialist, you will be responsible for resolving low complexity and low exposure claims, providing support to other team members as directed.

This role collaborates with the claims team and receives assignments from their direct supervisor. The Claims Resolution Specialist will make appropriate decisions within their authority and make thoughtful recommendations when outside their authority level.

The successful candidate will have decision-making authority in the amount of $25,000 and work under the general direction of their manager.

Key Responsibilities

  • Confirms coverage of claims by reviewing policies and documents submitted in support of claims.
  • Conducts, coordinates and directs investigation into loss facts and extent of damages.
  • Evaluates information on coverage, liability, and damages to determine the extent of insured's exposure.
  • Strong emphasis on customer service to both internal and external customers is a major focus for this role.
  • Set reserves within authority (up to $25,000) and resolve claims within a prompt timeframe avoiding expense relating to independent adjusting.

Requirements

  • Must have or be eligible to receive claims adjuster license.
  • Successful completion of basic insurance courses or achievement of industry designations.
  • Ability to be trained in insurance adjusting up to two years of claims experience.
  • Excellent written and oral communication skills.
  • Strong organizational and time management skills.

About Markel

Markel Group (NYSE - MKL) is a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

What's in it for you

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Markel offers hybrid working schedules of 3 days in the office and 2 days remote.


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