Technical Support Specialist

4 weeks ago


Red Bank, New Jersey, United States Enterprise Engineering Full time

Job Title: Technical Support Specialist

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Enterprise Engineering. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients, ensuring that their technical issues are resolved in a timely and efficient manner.

Key Responsibilities:

  • Install and configure hardware and software
  • Respond to tickets in accordance with SLA guidelines
  • Work with our Service Desk, Documentation, Remote Monitoring/Management and all other system software to accept and resolve L1 and L2 service requests, incidents and problems
  • Documenting and tracking all steps taken to the resolution
  • Responsible for escalations on all desktop, network, and server infrastructure service tickets to ensure service levels are maintained
  • Create and document service management procedures and standards to ensure engineering best practices are maintained
  • Work with clients directly over the phone and using remote software or travel on-site
  • Respond in timely manner to requests and issues
  • Repair and replace equipment as needed
  • Provide onsite and remote support to end users
  • Assist in AV setups as needed for meetings
  • Set up new workstations for users (deploying equipment, create Active Directory Accounts, O365
  • Heavy use of Windows and Mac OS devices
  • Ability to work in Active Directory
  • Research and test new technology

Requirements:

  • Customer service skills
  • Excellent verbal and written communication skills
  • Reliable
  • Solid understanding of computers, networks and software
  • Solid understanding of TCP/IP, DHCP, DNS, Domain Controllers etc
  • Experience using MS Office applications: Word, Excel, Outlook
  • High attention to detail
  • Previous experience with ConnectWise: Manage, Automate, Remote
  • Previous experience with Bitdefender
  • Previous experience with LionGuard
  • Ability and willingness to travel to client sites as needed
  • Ability to drive to drive and travel as needed
  • Ability and willingness to work overtime when needed
  • Ability and willingness to quickly learn new technology and software
  • Ability to lift 50 lbs.

Qualifications:

  • Bachelor's Degree in Computer Science, or Associate Degree plus 1 year of tech support experience
  • A+ and Net+ Certification or equivalent required

Please send resume at tsharma@joineei.com



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