Managing Director, Casualty Claims

6 months ago

Red Bank, United States Markel Service Inc. Full time
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Join us and play your part in something special

This position is responsible for leading a large and complex casualty claims organization overseeing the management and resolution of all casualty claims for Markel Specialty. This role reports to the Chief Claims Officer for Markel Specialty, and is responsible for driving the strategic direction of the casualty claims department, ensuring efficient and effective claims handling, and maintaining the highest standards of customer service and business support.

Job Responsibilities

Manage the operation of a large and complex claims organization responsible for the handling of complex and non-complex casualty claims spanning multiple product lines, coverages, industries, risk types (SME to large account) Provide leadership and direction to the casualty claims team, fostering a culture of excellence, accountability, and continuous improvement. Represent Casualty Claims both within the larger claims organization as a member of the Claims Steering Committee, and within the broader Markel Specialty organization as a partner to casualty underwriting and actuaries. Develop and implement strategic initiatives to optimize claims processes, improve cycle times, and deliver exceptional customer service. Nurture strong relationships with internal stakeholders, including underwriting, actuarial, RSS, and legal. Stay abreast of industry trends and regulatory challenges in casualty lines of business to proactively adapt claims practices accordingly and inform underwriting risk management strategies and product development. Foster a culture of continuous improvement within the claims department, promoting innovation and data-driven decision making. Develop and implement talent management strategies to attract, retain and develop top tier claims professionals. Contribute to the overall profitability and financial performance of the company by ensuring efficient claims handling practices. Manage departmental budget, resources, and technology to optimize claims operations and enhance productivity. Monitor and analyze claims trends, loss patterns, and emerging risks to collaborate with underwriting, actuarial, legal, and other departments to align claims handling strategies with overall business objectives. Represent the company in industry forums, conferences, and professional associations. Lead and mentor claims personnel, promoting professional development and career advancement opportunities within the team. Participate in special projects and/or serve on corporate or claim committee(s) as requested to further strategic objectives Review and approve reserves and settlements within authority, as appropriate, and make recommendations concerning reserve changes to senior management Ensure adherence to corporate reserving practices and regulatory requirements and compliance for Casualty Claims Travel to other Markel offices, client & broker meetings or conferences, as required

Education

Bachelor’s degree or equivalent work experience. Law degree, advanced degree, or focused technical degree preferred

Certification

CPCU or other industry designations preferred

Work Experience/Skill Set

Minimum 12 years of insurance experience Minimum of 5+ years managing a large and/or multi-layered team 5+ leadership years of claims-specific leadership preferred Excellent understanding of casualty insurance products and a strong understanding of the specific product lines being directed Solid understanding of the underwriting and actuarial functions and claims role in supporting those functions Ability to manage large teams of seasoned managers and examiners responsible for handling a variety of claims at different levels of complexity High attention to detail and proven ability to manage multiple, competing priorities simultaneously A robust understanding of data and analytics as it pertains to underwriting support and claims operations, and a proven track record of managing using data and analytics Proven ability to establish a high level of credibility across functional and lines of business Strong decision-making skills and problem-solving techniques Ability to work independently and as part of a collaborative team in a fast paced, high volume, and rapidly changing environment Proven track record of collaboration and building and maintaining strong business relationships, including with external broker partners Process-oriented and able to continuously identify process improvement opportunities Strong desire for continuous improvement

Who we are:

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s in it for you:

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.

All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. 

Markel offers hybrid working schedules of 3 days in the office and 2 days remote.

Are you ready to play your part?

Choose‘Apply Now’to fill out our short application, so that we can find out more about you.

Caution: Employment scams

Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:

All legitimate job postings with Markel will be posted on.

All legitimate communications with Markel recruiters will come from Markel.com email addresses.

We would also ask that you please report any job employment scams related to Markel to.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. 

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