Claims Management Specialist

4 weeks ago


Red Bank, New Jersey, United States AXIS Capital Full time
Job Summary

As a Claims Management Specialist at AXIS Capital, you will provide technical and administrative supervision to a team of experienced general liability adjusters. You will act as a technical lead for the team, supporting timely and accurate evaluation of claims and litigation in a manner that exceeds auditor expectations.

Key Responsibilities

Train, mentor, and coach a team to deliver excellent service and appropriate results with an emphasis on team development, professional growth, performance management, and technical guidance

Prepare timely, appropriate, and concise large loss evaluations and reserve recommendations suitable for distribution to senior management

Assist and guide the team in coverage evaluation, drafting appropriate correspondence, and communicating position in a timely and clear manner

Communicate regularly with Claim and Underwriting Managers on large losses, reserving, account trends, coverage matters, and industry trends

Solid understanding of individual and group performance metrics and KPIs

Proficient in reviewing and evaluating coverage correspondence, experience writing/reviewing coverage letters, and responding to/issuing tenders

Review the team's pending on a regular diary, providing guidance and recommendations for further handling and reserving

Contribute to overall management and reduction of expense by offering considerable claim experience, development of the team's skills, and monitoring for appropriate use of outside counsel and vendors

Draft and deliver performance feedback and reviews with assistance of Manager

Professionally represent AXIS Capital as needed in the marketplace and assist underwriting as needed

Maintain and develop professional relationships with internal stakeholders, and insureds, brokers, and outside counsel; viewed as a reliable and technical expert

Respond to broker and insured inquiries with a high level of customer service and urgency

Requirements

Bachelor's Degree

Carrier experience managing primary casualty general liability claims nationwide, including New York construction, hospitality, real estate, habitational, and products risks.

Preferred Skills and Characteristics

Ability to communicate across all levels of the organization and with external clients and others in a prompt, concise, and appropriate manner

Demonstrated success working in a hybrid work environment

Team player willing to proactively assist the wider organization as needed

Ability to multi-task and prioritize tasks and influence team's time-management practices

Ability to travel as necessary

Excellent writing skills

Demonstrated negotiation and analytical skills

Coaching, training, and mentoring skills

Adjuster licenses where required

Proficiency in Microsoft Office suite applications (Outlook, Word, Excel, PowerPoint, and OneNote) and Share Point

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