Claims Management Specialist
4 weeks ago
As a Claims Management Specialist at AXIS Capital, you will provide technical and administrative supervision to a team of experienced general liability adjusters. You will act as a technical lead for the team, supporting timely and accurate evaluation of claims and litigation in a manner that exceeds auditor expectations.
Key Responsibilities
Train, mentor, and coach a team to deliver excellent service and appropriate results with an emphasis on team development, professional growth, performance management, and technical guidance
Prepare timely, appropriate, and concise large loss evaluations and reserve recommendations suitable for distribution to senior management
Assist and guide the team in coverage evaluation, drafting appropriate correspondence, and communicating position in a timely and clear manner
Communicate regularly with Claim and Underwriting Managers on large losses, reserving, account trends, coverage matters, and industry trends
Solid understanding of individual and group performance metrics and KPIs
Proficient in reviewing and evaluating coverage correspondence, experience writing/reviewing coverage letters, and responding to/issuing tenders
Review the team's pending on a regular diary, providing guidance and recommendations for further handling and reserving
Contribute to overall management and reduction of expense by offering considerable claim experience, development of the team's skills, and monitoring for appropriate use of outside counsel and vendors
Draft and deliver performance feedback and reviews with assistance of Manager
Professionally represent AXIS Capital as needed in the marketplace and assist underwriting as needed
Maintain and develop professional relationships with internal stakeholders, and insureds, brokers, and outside counsel; viewed as a reliable and technical expert
Respond to broker and insured inquiries with a high level of customer service and urgency
Requirements
Bachelor's Degree
Carrier experience managing primary casualty general liability claims nationwide, including New York construction, hospitality, real estate, habitational, and products risks.
Preferred Skills and Characteristics
Ability to communicate across all levels of the organization and with external clients and others in a prompt, concise, and appropriate manner
Demonstrated success working in a hybrid work environment
Team player willing to proactively assist the wider organization as needed
Ability to multi-task and prioritize tasks and influence team's time-management practices
Ability to travel as necessary
Excellent writing skills
Demonstrated negotiation and analytical skills
Coaching, training, and mentoring skills
Adjuster licenses where required
Proficiency in Microsoft Office suite applications (Outlook, Word, Excel, PowerPoint, and OneNote) and Share Point
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