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Patient Service Representative

2 months ago

Tampa, Florida, United States VSP Retail, Inc. Full time
Job Title: Patient Contact Center Representative

We are seeking a highly skilled Patient Contact Center Representative to join our team at VSP Retail, Inc. in Tampa, Florida. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our patients.

Key Responsibilities:
  • Answer patient calls and respond to their concerns in a timely and professional manner.
  • Assist with scheduling patient appointments and provide support with insurance and benefits verification.
Core Competencies:
  • Manage high volumes of inbound calls with efficiency and accuracy.
  • Follow company guidelines for handling different types of calls.
  • De-escalate situations involving dissatisfied patients and provide assistance and support.
  • Schedule, reschedule, cancel, and confirm patient appointments.
  • Notify supervisors of any issues or technical problems that arise.
Requirements and Qualifications:
  • Typically requires 1-2 years of administrative experience with a focus on customer service.
  • Demonstrated ability to multitask in a fast-paced environment.
  • Working knowledge of MS Office package.
  • Effective verbal and written communication skills.
  • Excellent interpersonal and rapport-building skills.
  • Ability to ask relevant questions to identify customer needs.
  • Proven problem-solving, negotiation, and decision-making skills.
  • Ability to use discretion and judgment in applying customer/call handling guidelines.
  • Fluent in Spanish and English.

VSP Retail, Inc. is an Equal Opportunity / Affirmative Action Employer.