Patient Service Representative
3 weeks ago
We are seeking a highly skilled and customer-focused Patient Contact Center Representative to join our team at VSP Vision. As a key member of our contact center, you will be responsible for providing exceptional service to our patients, answering their calls, and assisting with scheduling appointments.
Key Responsibilities- Manage large volumes of inbound calls in a timely and efficient manner
- Follow company call guidelines to ensure consistent and high-quality service
- De-escalate situations involving dissatisfied patients, providing support and assistance as needed
- Verify patient insurance and benefits while on the line
- Schedule, reschedule, cancel, and confirm patient appointments
- Notify the Patient Contact Center Supervisor of any issues or technical problems
- One to two years of administrative experience, with at least one year of providing administrative support
- Demonstrated ability to perform multiple tasks in a fast-paced environment
- Working knowledge of MS Office package
- Effective verbal and written communication skills
- Excellent interpersonal and rapport-building skills
- Ability to ask relevant questions to identify customer needs
- Proven problem-solving, negotiations, and decision-making skills
- Spanish/English bilingual
VSP Vision offers a comprehensive benefits package, including medical and dental insurance, free vision care insurance, and eyewear discounts. We also offer a 401(k) retirement plan with employer match, paid vacation and holidays, and life, accidental, and disability insurance plans.
We are an equal opportunity employer and welcome applications from qualified candidates without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.
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Patient Service Representative
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Patient Service Representative
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Tampa, Florida, United States Select Physical Therapy Full time{"title": "Patient Service Specialist", "description": "OverviewWe are seeking a highly skilled Patient Service Specialist to join our team at Select Physical Therapy in Tampa, FL. As a Patient Service Specialist, you will be the first point of contact for patients and will be responsible for managing the front desk operations, including patient...
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