Patient Service Representative
2 weeks ago
VSP Vision is seeking a highly skilled Patient Contact Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients, answering calls, and scheduling appointments.
Key Responsibilities- Manage large volumes of inbound calls in a timely and efficient manner
- Follow company call guidelines to ensure excellent customer service
- De-escalate situations involving dissatisfied patients and provide support and assistance
- Verify patient insurance and benefits while on the phone
- Schedule, reschedule, cancel, and confirm patient appointments
- Notify the Patient Contact Center Supervisor of any issues or technical problems
- 1-2 years of administrative experience with a focus on customer service
- Ability to multitask in a fast-paced environment
- Working knowledge of MS Office
- Excellent verbal and written communication skills
- Interpersonal and rapport-building skills
- Ability to ask relevant questions to identify customer needs
- Proven problem-solving, negotiation, and decision-making skills
- Bilingual in Spanish and English
VSP Vision offers a comprehensive benefits package, including medical and dental insurance, free vision care insurance, and a 401(k) retirement plan with employer match. We also offer paid vacation and holidays, life and disability insurance, and access to an Employee Assistance Program.
VSP Vision is an equal opportunity employer and welcomes applications from qualified candidates without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.
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Patient Service Representative
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Patient Service Representative
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Patient Service Representative
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Patient Service Representative
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Patient Service Representative
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